Call Center Solutions

Call Center Solutions

Maximizing customer satisfaction has always been one of the main aims of MedNautix and with ever-rising competition; it has become even more important for businesses worldwide. As the quality of the product or service play an important role in customer satisfaction, the quality of customer support is equally important. Cost of providing customer support is the most important concern and quality is something no one would want to compromise on. This is when the relevance of call center outsourcing is at its peak.

We, at MedNautix understand the importance of striking the right balance between quality and cost. Providing better quality at lot lesser price compared to other call centers has become second nature to us. Long gone are the days where we use to find it difficult to communicate with people from different regions and different accents. Globalization has helped to create Neutral accent that is comprehended all across the globe. Not only do we hire the most skilled and experienced professionals but we continuously train on Neutral accent and bridging the cultural gap. Our skilled staff, methods, and technology has been able to bridge the gap between our client's in-house call center and our outsourced center in terms of quality and service provided to their end customers.

Advantage MedNautix

  • Dedicated QA teams
  • Processes and procedures established to meet the ISO 9001:2008
  • 30 to 70% saving on operating costs
  • dedicated team 24x7x365 basis
  • Monitoring and Recording of every call
  • Quality driven approach to meet client's need
  • Continuous trainings and feedback sessions
  • Analysis on individual and team performance
  • High quality infrastructure with 99.9% uptime
  • Meeting client expectations

Our Team

  • Excellence in communication, selling and marketing
  • Well trained and experienced in outbound contact center services and customer support services
  • A qualified graduate with excellent literacy in computer
  • Bound by Non-Disclosure Agreement to ensure security of information.

In-bound Call Center Services

  • Answering Service
  • Customer Service
  • Direct Mail Response
  • Interactive Voice Response
  • E-mail and Chat Support
  • Helpdesk Solutions
  • Inquiry Handling

Outbound Call Center Services

  • Appointment Setting Services
  • Telemarketing Services
  • Database Services
  • 3rd party verification
  • Lead Generation Services
  • Product Launches
  • Voice Broadcast

Being a trusted outsourcing solution provider for the past 4 years, MedNautix has served customers globally. Share your outbound contact center or customer service support requirement with us and we are confident that we can provide solution that will meet your expectation. Feel Free to e-mail us or contact us for more detail on our call center services.